Citizens Bank Hours: Open & Close Times, Saturday & Holiday Hours by Location
Most Citizens Bank branch pages we opened list the lobby from 9:00 AM to 4:00 PM on weekdays and 9:00 AM to noon on Saturday, which is earlier than the 5:00 PM many people expect. Some branches differ: a Manhattan branch runs 9:00 AM to 5:00 PM with a 1:00 PM Saturday close, and Stop & Shop in-store branches in Massachusetts list 10:00 AM to 5:00 PM with a 3:00 PM Saturday finish. Sunday is closed at every branch page we read.
Why Citizens Bank Hours Vary by Branch
Citizens Bank does not keep one national schedule. Each branch sets its own lobby and drive-up hours, and Saturday hours in particular differ from branch to branch.
Based on Citizens Financial Group branch locator and Federal Reserve schedule.
Typical Citizens Bank Hours at a Glance
| Operating Factor | Typical Policy & Schedule Tendency |
|---|---|
| Typical Weekday Window | Typically 09:00 – 16:00 (Varies by location) |
| Typical Weekend Schedule | Saturdays: 09:00 – 12:00 • Sundays: Closed |
| Service Counter / Channel | Lobby hours and service counters differ between branch formats |
| Holiday Observance | Most locations closed on New Year's Day and Easter Sunday |
| Where to Confirm | Direct Search on Citizens Bank Official Locator |
Citizens Bank Hours: What Branch Pages Actually List
Citizens publishes a separate page for each branch at locations.citizensbank.com, and those pages, read on October 13, 2026, show a clear default with a few important exceptions.
The dominant pattern is a lobby that opens at 9:00 AM and closes at 4:00 PM, with a Saturday window ending at noon. That 4:00 PM close appeared at branches in Rhode Island, Ohio, New Hampshire, Pennsylvania and across Boston, so it is not a regional quirk. The Manhattan branch at 80 8th Avenue is the main exception we found among standalone branches.
| Branch | Weekday lobby | Saturday lobby | Drive-up |
|---|---|---|---|
| Hope Street, 792 Hope St, Providence RI | 9:00 AM – 4:00 PM Tue–Fri | 9:00 AM – 12:00 PM | None listed |
| North Elm Street, 1550 N Elm St, Manchester NH | 9:00 AM – 4:00 PM Mon–Fri | 9:00 AM – 12:00 PM | Same hours as lobby |
| Kamm's Corners, 17411 Lorain Ave, Cleveland OH | 9:00 AM – 4:00 PM Tue–Fri | 9:00 AM – 12:00 PM | 9:00 AM – 4:00 PM Mon–Fri, to noon Sat |
| 1835 Market St, Philadelphia PA | Retail 9:00 AM – 4:00 PM Tue–Fri | Retail 9:00 AM – 12:00 PM | None listed |
| 80 8th Ave, New York NY | 9:00 AM – 5:00 PM Mon–Fri | 9:00 AM – 1:00 PM | None listed |
Citizens Bank Hours in Boston and Other Dense Metros
Boston alone lists 14 Citizens branches, which makes it a good test of how much one city varies.
Every Boston branch on the city page lists no drive-up. Five of them, including Copley Square, Fenway, the South End, Brigham Circle and the North End, show a Saturday window ending at noon. Eight more, among them State Street, Beacon Hill, Back Bay and Chinatown, show no Saturday service at all, and the High Street Banking & Wealth Center is also weekdays only.
- Weekday window across Boston: 9:00 AM to 4:00 PM.
- Saturday until noon: Copley Square (607 Boylston St), Fenway (1367 Boylston St), South End (1355 Washington St), Brigham Circle (1628 Tremont St) and North End (287 Hanover St).
- No Saturday listing: State Street, Beacon Hill, Back Bay, Chinatown, Summer Street, Congress Street, Financial Center, 183 Massachusetts Ave and 99 High Street.
Citizens Bank Hours Today and Is It Open Now?
A quick check beats a generic answer because branch hours differ by a full hour between locations.
- Check the calendar: federal bank holidays mean closed lobbies.
- On a weekday, assume 4:00 PM unless your branch lists 5:00 PM.
- On Saturday, plan to arrive before noon.
- On Sunday, assume the lobby is closed; no branch page we read listed Sunday service.
The status line at the top of this page applies one national pattern, so use it as a starting guess and not as a promise about your branch. Branch pages also print phone numbers, such as (401) 455-5800 for Hope Street in Providence and (603) 634-5400 for North Elm Street in Manchester, so a short call settles any doubt about a late-afternoon visit.
What Time Does Citizens Bank Close and Open?
Branches open at 9:00 AM, and in-store branches open an hour later.
The in-store branches in Danvers, Holyoke, Quincy, Seekonk, Attleboro and Hadley, all Massachusetts Stop & Shop stores, share a 10:00 AM to 5:00 PM weekday and 10:00 AM to 3:00 PM Saturday pattern. Danvers lists Monday as closed.
Is Citizens Bank Open on Saturday and Sunday?
Saturday is short at standalone branches and longer in supermarkets, while Sunday was closed everywhere we looked.
- Standalone Saturday: 9:00 AM to 12:00 PM at Providence, Manchester, Cleveland and Philadelphia Market Street.
- Manhattan Saturday: 9:00 AM to 1:00 PM.
- Stop & Shop Saturday: 10:00 AM to 3:00 PM across the six Massachusetts in-store branches we read.
- Sunday: closed on every branch and in-store page we opened, including the supermarket ones.
Citizens Bank Drive-Up Hours
Drive-up lanes are listed separately and not every branch has one.
At Manchester's North Elm Street branch the drive-up follows the lobby, 9:00 AM to 4:00 PM on weekdays and 9:00 AM to noon Saturday. At Kamm's Corners in Cleveland the drive-up opens Monday while the lobby is listed closed that day. The Providence, Philadelphia, New York and all Boston pages we read list no drive-up.
- Look for a Drive-Up row on the branch page before you drive over.
- A branch can run its drive-up on days its lobby is closed.
- Branches with instant-issue debit cards, such as Hope Street and North Elm Street, mention that service on the page.
Citizens Bank Customer Service Hours
Citizens' own contact and ADA pages describe phone support at 1-800-922-9999.
- Live support for checking, savings, money market and CDs: 7 a.m. to 10 p.m. Eastern Monday to Friday, and 9 a.m. to 6 p.m. Eastern on Saturday and Sunday, per the contact and account-management pages.
- Automated telephone banking: described as available 24 hours a day, 7 days a week for balances, transfers and recent activity.
- Credit card customer service: 1-800-684-2222, Monday to Friday 7 a.m. to 10 p.m. Eastern.
Citizens Bank Holiday Hours for 2026
We did not find a Citizens holiday notice, so this schedule reflects the standard federal bank holidays.
| Holiday | 2026 date | Expect |
|---|---|---|
| New Year's Day | Thursday, January 1 | Lobbies closed |
| Martin Luther King Jr. Day | Monday, January 19 | Lobbies closed |
| Presidents Day | Monday, February 16 | Lobbies closed |
| Memorial Day | Monday, May 25 | Lobbies closed |
| Juneteenth | Friday, June 19 | Lobbies closed |
| Independence Day | Saturday, July 4 | Saturday closed; check Friday |
| Labor Day | Monday, September 7 | Lobbies closed |
| Columbus Day | Monday, October 12 | Many branch pages showed Monday closed |
| Veterans Day | Wednesday, November 11 | Check your branch |
| Thanksgiving Day | Thursday, November 26 | Lobbies closed |
| Christmas Day | Friday, December 25 | Lobbies closed |
Citizens Bank Locations and Branches Near Me
Searches for Citizens Bank near me often return other banks with similar names.
- Start at locations.citizensbank.com and enter a city or ZIP code; each branch page lists hours, drive-up and phone.
- Citizens Bank is a different company from First Citizens Bank, so check the logo and domain before relying on a listing.
- Look for in-store branches inside Stop & Shop supermarkets if you need a later start but longer Saturday.
Confirmed Citizens Bank Locations by City
1 Metropolitan HubsLooking for a specific store? Select a city below for street addresses, local phone lines, and branch-specific hours:
Frequently Asked Questions About Citizens Bank Hours
Answers to the most common customer questions regarding operating schedules, holiday policies, and weekend hours.
Most branch pages we read list 9:00 AM to 4:00 PM on weekdays and 9:00 AM to noon on Saturday. A Manhattan branch lists 9:00 AM to 5:00 PM and a 1:00 PM Saturday close.