KeyBank Hours: Open & Close Times, Saturday & Holiday Hours by Location
KeyBank branches usually open their lobbies at 9:00 AM, close between 4:00 and 5:00 PM Monday to Thursday, and run later on Friday, but every branch posts its own schedule and no single national set of hours applies. In the branch pages we read, Friday closing ran from 4:00 to 6:00 PM, Saturday ranged from closed to 1:30 PM, and Sunday was closed everywhere. Open your branch page on key.com before you go, because drive-thru lanes and Saturday hours are listed separately.
Why KeyBank Hours Vary by Branch
KeyBank does not keep one national schedule. Each branch sets its own lobby and drive-up hours, and Saturday hours in particular differ from branch to branch.
Based on KeyCorp branch locator and Federal Reserve annual holiday notices.
Typical KeyBank Hours at a Glance
| Operating Factor | Typical Policy & Schedule Tendency |
|---|---|
| Typical Weekday Window | Typically 09:00 – 17:00 (Varies by location) |
| Typical Weekend Schedule | Saturdays: 09:00 – 13:00 • Sundays: Closed |
| Service Counter / Channel | Lobby hours and service counters differ between branch formats |
| Holiday Observance | Most locations closed on New Year's Day and Easter Sunday |
| Where to Confirm | Direct Search on KeyBank Official Locator |
KeyBank Hours: What Branch Pages Actually Show
KeyBank does not publish one schedule for its branches. Each location has a page on key.com with a Lobby table, and a Drive-Thru table when the branch has a lane. We read branch pages in three states on October 13, 2026 to see how much they differ.
| Branch | Mon–Thu lobby | Friday lobby | Saturday lobby |
|---|---|---|---|
| Steelyard Commons, 3266 Steelyard Dr, Cleveland, OH | 9:00 AM – 4:30 PM | 9:00 AM – 6:00 PM | 9:00 AM – 1:00 PM |
| East 185th St, 911 E 185th St, Cleveland, OH | 9:00 AM – 4:30 PM | 9:00 AM – 6:00 PM | 9:00 AM – 1:00 PM |
| Northgate Mall, 353 NE Northgate Way, Seattle, WA | 9:00 AM – 5:00 PM | 9:00 AM – 6:00 PM | 10:00 AM – 1:30 PM |
| Westgate, 911 Central Ave, Albany, NY | 9:00 AM – 4:00 PM | 9:00 AM – 5:00 PM | 9:00 AM – 12:00 PM |
| Key Plaza, 66 S Pearl St, Albany, NY | 9:00 AM – 4:00 PM | 9:00 AM – 4:00 PM | Closed |
Every sample opens at 9:00 AM on weekdays. The spread is in the afternoon: the Albany branches close at 4:00 PM Monday to Thursday, Cleveland at 4:30 PM and Seattle at 5:00 PM. Friday is where the biggest difference shows up, with the same bank offering a 4:00 PM close in downtown Albany and a 6:00 PM close in Cleveland and Seattle.
What Time Does KeyBank Close, and What Time Does It Open?
Opening time is the stable part. Closing time is the part that depends on the branch and the day of the week.
If you need to get to a teller on a weekday, plan to arrive before 4:00 PM and you will clear the earliest closing time we found. Seattle's Northgate Mall branch also shows a later Saturday start, 10:00 AM, which fits a mall-based location that keeps closer to retail hours.
Is KeyBank Open Today?
A quick check beats a guess, because the answer depends on the date and the branch.
- Check the date against KeyBank's branch closure list in the holiday section below. Branches are closed on those days.
- Sunday: every sampled branch page lists the lobby as closed.
- Saturday: look at your branch's Saturday row. Key Plaza in Albany is closed, while Steelyard Commons in Cleveland is open until 1:00 PM.
- Any other weekday: find your branch through the locator at key.com and read the Lobby row, then the Drive-Thru row if you plan to use the lane.
The live status bar at the top of this page applies a standard weekday pattern as a starting guess. Your branch may close earlier.
KeyBank Saturday Hours and Sunday Hours
Saturday service exists at many KeyBank branches, but it is not universal, and Sunday is a closed day for lobbies.
Of the five branches we read, four have a Saturday lobby window: both Cleveland branches (9:00 AM to 1:00 PM), Seattle Northgate (10:00 AM to 1:30 PM) and Albany Westgate (9:00 AM to 12:00 PM). Key Plaza in Albany was closed on Saturday. Branch pages carry a line reading that additional Saturday hours may be available by appointment only, which lets you book time at a branch that is otherwise dark.
- Saturday close times in our sample were 12:00 PM, 1:00 PM and 1:30 PM, so arrive in the first half of the morning.
- At Seattle Northgate, the drive-thru table shows Saturday as closed even though the lobby is open, so do not count on the lane on weekends.
- Sunday lobbies were closed at every branch we read. ATMs and the KeyBank app remain the way to bank that day.
KeyBank Drive-Thru Hours
Drive-thru hours sit in their own table on a branch page, and not every branch has a lane.
At both Cleveland branches we read, the drive-thru matched the lobby exactly: Monday to Thursday 9:00 AM to 4:30 PM, Friday 9:00 AM to 6:00 PM and Saturday 9:00 AM to 1:00 PM. Seattle Northgate matched on weekdays but closed the lane on Saturday. The two Albany branches show no Drive-Thru table at all.
- We did not find an earlier drive-thru opening, such as 8:30 AM, on any branch page we read.
- The Westgate page in Albany lists its ATM as walk-up, not available as a drive-up 24-hour machine.
- Steelyard Commons in Cleveland lists Night Deposit among its services, which is useful after the lane closes.
KeyBank Holiday Hours for 2026
KeyBank's own branch holiday schedule says branches will be closed on the dates below. We read that page on October 13, 2026.
| Holiday | 2026 date | Branches |
|---|---|---|
| New Year's Day | Thursday, January 1 | Closed |
| Martin Luther King Jr. Day | Monday, January 19 | Closed |
| Presidents' Day | Monday, February 16 | Closed |
| Memorial Day | Monday, May 25 | Closed |
| Juneteenth | Friday, June 19 | Closed |
| Independence Day | Saturday, July 4 | Closed |
| Pioneer Day (Utah only) | Friday, July 24 | Closed in Utah |
| Labor Day | Monday, September 7 | Closed |
| Columbus Day / Indigenous Peoples Day | Monday, October 12 | Closed, except in Utah |
| Veterans Day | Wednesday, November 11 | Closed |
| Thanksgiving | Thursday, November 26 | Closed |
| Christmas | Friday, December 25 | Closed |
KeyBank Phone Numbers and Customer Service Hours
KeyBank's contact page lists which lines run around the clock and which keep set hours, all in Eastern Time.
- Account information: 1-800-KEY2YOU (539-2968), a 24-hour automated service.
- Online Banking Customer Service: 800-539-1539, Monday to Friday 7:00 AM to 12:00 AM ET and Saturday to Sunday 8:00 AM to 9:00 PM ET.
- Fraud Client Service Center: 800-433-0124, 24 hours.
- Lost or stolen credit, ATM or debit card: 800-539-9056, 24 hours.
- Business Banking general inquiries: 888-KEY4BIZ (539-4249), Monday to Friday 8:00 AM to 9:00 PM ET and Saturday 8:30 AM to 5:00 PM ET.
- TDD/TTY for the hearing impaired: 800-539-8336, 24 hours.
KeyBank Near Me: Finding a Branch With the Hours You Need
KeyBank lists branches in 16 states on its locator: Alaska, Colorado, Connecticut, Florida, Idaho, Indiana, Maine, Massachusetts, Michigan, New York, Ohio, Oregon, Pennsylvania, Utah, Vermont and Washington.
- Browse by state at key.com/locations, then pick your city to see every branch and ATM.
- Compare two branches. In Albany, Westgate opens Saturday morning while Key Plaza is closed on weekends.
- Check the Features list on the branch page for Night Deposit, Safe Deposit Box and ATM details.
- The locator warns that its counts can differ from earnings filings because drive-up and satellite offices and Key Private Bank offices are counted differently.
Confirmed KeyBank Locations by City
1 Metropolitan HubsLooking for a specific store? Select a city below for street addresses, local phone lines, and branch-specific hours:
Frequently Asked Questions About KeyBank Hours
Answers to the most common customer questions regarding operating schedules, holiday policies, and weekend hours.
Branch lobbies in our sample open at 9:00 AM and close between 4:00 and 5:00 PM Monday to Thursday, with later closes up to 6:00 PM on Friday at some branches. Each branch posts its own hours.